- How do I report an adverse event or product quality complaint?
- How do I obtain information related to affordability, insurance coverage, and cost support options for patients?
- How do I obtain medical information related to J&J Innovative Medicine's Products?
- Why am I receiving a message that the content I am trying to review is restricted?
- What is a J&J Innovative Medicine Account?
- How do I create an account?
- Can I setup an account as a patient/caregiver?
- What are the benefits of registration?
- What is an institution email address?
- Why do I have to use an institution email address?
- I never received the email to verify my email address
- Why am I being asked to provide an institution email address if I am already logged in or already have an account?
- Why am I being asked to provide a ZIP code?
- How do I change my email address?
- I forgot my password.
### FAQ ###
How do I report an adverse event or product quality complaint?
If you need to report an adverse event or product quality complaint, please call 1-800-526-7736.Back
### FAQ ###
How do I obtain information related to affordability, insurance coverage, and cost support options for patients?
For questions related to affordability, insurance coverage, and cost support options for your patients, please call 1-877-227-3728 or visit the following website: janssencarepath.comBack
### FAQ ###
How do I obtain medical information related to J&J Innovative Medicine's Products?
You can search J&J Innovative Medicine, or contact a Medical Information Specialist by calling 1-800-526-7736, submitting an email, starting a live chat, or live video.Back
### FAQ ###
Why am I receiving a message that the content I am trying to review is restricted?
Some of our content requires a free account for personalization and/or verification purposes. You can create an account by clicking "Sign in or Register" in the top left corner of the page.Back
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What is a J&J Innovative Medicine Account?
A J&J Innovative Medicine account is a single account that allows you to access all J&J Innovative Medicine websites that utilize a J&J Innovative Medicine account.Back
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How do I create an account?
You can create an account by clicking "Sign in or Register" in the top left corner of the page.Back
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Can I setup an account as a patient/caregiver?
J&J Innovative Medicine accounts are currently only available for US Healthcare Professionals and US Payer or Formulary/Population Health Decision MakersBack
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What are the benefits of registration?
Registering allows you to access personalized content and save pages to your profile.Back
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What is an institution email address?
An employer-provided email address that contains the domain name of a healthcare institution in the email domain.Back
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Why do I have to use an institution email address?
Using your employer-provided email address for registration helps us to ensure you are a Formulary/Population Health Decision Maker.Back
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I never received the email to verify my email address.
It can take up to 10 minutes to receive a verification email. You can request to have another verification email sent by clicking "Sign in or Register" in the top left corner of the page, and entering the email you used when registering. If you have requested an additional verification email and have still not received it, you can request technical support by submitting a technical support inquiry.Back
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Why am I being asked to provide an institution email address if I am already logged in or already have an account?
Access to some information requires an institution email address. If your account is not registered with your institution email address, please create a new account with your institution email address. If you would like to modify your email address, you can request technical support by submitting a technical support inquiry.Back
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Why am I being asked to provide a ZIP code?
We use a ZIP code to ensure that your record is unique to you. During registration ZIP code is a required field, however if you registered for your J&J Innovative Medicine account at another J&J Innovative Medicine website, your ZIP code was not collected.Back
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How do I change my email address?
Email addresses cannot be changed online. You can request technical support by submitting a technical support inquiry.Back
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I forgot my password.
To reset your password:- Click the "Sign in or Register" button in the top left corner of the page.
- Enter your email address and click "Submit" on the J&J Medical Connect account login page.
- Verify your email address is correct and click "Submit" again.
- On the verification page, click the "Select" button next to the password option.
- On the verify with your password page, click the link for "Forgot Password". This will start the password recovery process.
You can request technical support by submitting a technical support inquiry.
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